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It is currently 07 Sep 2010, 06:34
Horizon Website - awkward and unfriendly!
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Bully
Member
Joined: 31 Oct 2006, 21:01
Posts: 43
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 difficulties on Horizon site Yeah
I have been trying all week to purchase Western Isles... given up now until there is a better way of doing this. Can't log in.. just won't recognise my password etc
Is there anywhere else that this product is on sale.
Bruce
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| 25 Oct 2009, 13:25 |
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Mogget
Community Guru
Joined: 19 Jan 2009, 15:09
Posts: 251
Location: Ulverston, England
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I registered and ordered without a problem.
_________________
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| 25 Oct 2009, 13:41 |
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JohnY
Proud to fly Horizon™
Joined: 29 Aug 2007, 16:17
Posts: 1856
Location: Somerset
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Yep, you can get it from Earth Simulations available from the end of the month.
John
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| 25 Oct 2009, 13:57 |
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microman
Developer
Joined: 19 Mar 2007, 11:37
Posts: 102
Location: Scotlandshire
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Log in issues Hi,
are you getting your website login confused with your Forum login?
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| 25 Oct 2009, 14:57 |
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JohnY
Proud to fly Horizon™
Joined: 29 Aug 2007, 16:17
Posts: 1856
Location: Somerset
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No 
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| 26 Oct 2009, 09:31 |
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chanoisi
Developer
Joined: 28 Sep 2006, 19:51
Posts: 412
Location: UK
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Hi chaps,
Sorry to hear you're having problems.
The system's working, so if the store's not letting you in, you're using the wrong log in details.
John, I've PMd you the email address you use in the store. If you've forgotten your password, please simply use the 'Forgotten Password' link.
I suspect you're actually using the details that you use for product registrations. Product Registrations is a different system to the Online Store, so unless you used the same details, it won't let you in.
Kind regards,
Paul
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| 26 Oct 2009, 11:40 |
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chanoisi
Developer
Joined: 28 Sep 2006, 19:51
Posts: 412
Location: UK
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Bully,
If you're struggling, please could you just email support@horizonsimulation.com with a few more details? Are you sure you have an account with the online store? Have you purchased anything from Horizon in the past?
If you've just registered your products with Horizon, you won't have set up an account with the online store.
Kind regards,
Paul
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| 26 Oct 2009, 11:47 |
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Crusty
Starting Member
Joined: 06 Feb 2009, 18:29
Posts: 3
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What a waste of time, i only registered here to try fix a problem..................guess what?........yea, by the time someone allowed me to join i found my answers elsewhere, the whole verification waiting thing is a bit of a joke in this day and age, there are ways to keep spambots out without making it difficult for valid customers
2/10 horizon
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| 08 Jan 2010, 14:08 |
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